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Customization
If you have any customization needs for our products, please contact us directly. For instance, you can ask us to craft a succulent inspired by your own photo, or to add a name and a heartfelt message to one of our items—giving your friends a one-of-a-kind surprise gift. Simply reach out and we’ll take care of the rest. Kindly allow 5–15 days for customization. We look forward to hearing from you!
FAQ
📋 Frequently Asked Questions
Find answers to common questions about our handmade products
🎨 About Our Products
Are your products truly handmade?
Yes! Every piece at Galagaga is 100% handmade. Our founder Chunru Zheng and team members craft each item by hand, pouring love and creativity into every detail. You can watch our creation process live on TikTok @galagaga.
Is each product unique?
Absolutely! Due to the handmade nature, each piece has subtle variations in color, texture, and details. This is the beauty of handcrafted items - you'll receive a truly one-of-a-kind piece.
What materials do you use?
We use high-quality materials:
- Resin Art: Eco-friendly resin, natural pigments, gold leaf
- Clay Succulents: Premium polymer clay, acrylic paints
- Jewelry: Resin, metal findings, natural gemstones
- Chinese Knots: Quality braiding cord, traditional craftsmanship
📦 Shipping & Delivery
Which countries do you ship to?
We offer worldwide shipping! Whether you're in the US, Europe, Middle East, or anywhere else, we can deliver our products safely to you.
How long does shipping take?
Delivery time depends on your location:
- United States: 7-15 business days
- Europe: 10-20 business days
- Middle East (Saudi Arabia, UAE, etc.): 10-18 business days
- Other regions: 15-25 business days
How much does shipping cost?
Shipping costs are calculated based on destination and product weight, and will be displayed automatically at checkout. We strive to offer the most competitive shipping rates.
Can I track my order?
Of course! Once your order ships, we'll email you a tracking number. You can check your package status anytime.
Is the packaging secure?
Absolutely! We use multi-layer protective packaging:
- Bubble wrap around products
- Sturdy cardboard boxes
- Cushioning materials for shock absorption
- Waterproof outer packaging
🎁 Custom Orders
Do you accept custom orders?
Yes! We welcome custom orders. You can:
- Choose specific color combinations
- Adjust sizes
- Add personalized elements
- Create entirely new designs
How long do custom orders take?
Custom products typically take 10-15 business days to create, plus shipping time. Complex customizations may take longer - we'll inform you of the exact timeline upfront.
Can custom products be returned?
Since custom products are made specifically for you, we generally don't accept returns. However, if there's a quality issue or the product doesn't match what was agreed upon, we'll offer a full refund or remake it.
💰 Payment & Pricing
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Do prices include taxes?
Prices shown on our website do not include destination country customs duties and taxes. Depending on your country's regulations, you may need to pay additional customs fees upon delivery.
Do you offer wholesale pricing?
For bulk orders (10+ items), we can offer wholesale discounts. Please contact us to discuss your specific needs and pricing.
🔄 Returns & Refunds
What is your return policy?
We want you 100% satisfied! If you're not happy with your product:
- Returns accepted within 30 days
- Product must be in original condition, unused
- Order number and photos required
- Return shipping paid by buyer (except for quality issues)
What if my product arrives damaged?
If your product is damaged during shipping:
- Contact us within 48 hours of delivery
- Provide photos of the damaged product
- We'll immediately arrange either:
- Full refund, or
- Free replacement shipment
How do I request a refund?
Please contact us via:
- Email: support@galagaga.com
- TikTok: @galagaga
- Instagram: @galagaga_studio
🌟 Product Care
How do I care for resin art?
Resin products are easy to care for:
- Wipe gently with a soft, dry cloth
- Avoid prolonged direct sunlight
- Keep away from high heat and humidity
- Don't use chemical cleaners
Do clay succulents need water?
No! Our clay succulents are art pieces, not real plants. They:
- Never wilt
- Don't need water
- Don't need sunlight
- Are easy to maintain
How do I care for jewelry?
To keep your jewelry beautiful:
- Avoid contact with water and cosmetics
- Store in a jewelry box when not wearing
- Avoid hard impacts
- Wipe gently with a soft cloth
📱 Contact & Social Media
How can I follow your latest work?
Follow us on:
- TikTok: @galagaga (watch live creation process)
- Instagram: @galagaga_studio
- Facebook: Galagaga Handmade Studio
- Pinterest: GalagagaHandmade
How do I contact customer service?
We're here to help:
- Email: service@galagaga.com
- TikTok DM: @galagaga
- Instagram DM: @galagaga_studio
- Hours: Monday-Friday 9:00-18:00 (GMT+8)
🎁 Gift Services
Do you offer gift wrapping?
Yes! We offer beautiful gift wrapping services:
- Elegant gift boxes
- Decorative ribbons
- Greeting cards (with personalized messages)
Can I ship directly to the recipient?
Absolutely! You can:
- Enter the recipient's address
- Add a gift message
- We won't include pricing information in the package
💡 Other Questions
Do you accept collaborations?
We welcome various collaboration opportunities:
- Influencer/Blogger partnerships
- Brand collaborations
- Exhibition partnerships
- Wholesale partnerships
Do you have a physical store?
Currently, we only sell online, but we do participate in some craft fairs and exhibitions. Follow our social media for the latest event information!
Have more questions?
If your question isn't answered here, please feel free to contact us! We're happy to help.
📞 Still Have Questions?
Galagaga Handmade Studio
📧 Email: support@galagaga.com
📱 TikTok: @galagaga
📷 Instagram: @galagaga_studio
🌐 Website: www.galagaga.com
We're here to help! Contact us anytime.
以下の方法でご連絡ください:
ティックトック：@galagaga
メールアドレス: Customercare@galagaga.com
WhatsApp:+86 18611694481