Yes! Every piece at Galagaga is 100% handmade. Our founder Chunru Zheng and team members craft each item by hand, pouring love and creativity into every detail. You can watch our creation process live on TikTok @galagaga.

Absolutely! Due to the handmade nature, each piece has subtle variations in color, texture, and details. This is the beauty of handcrafted items - you'll receive a truly one-of-a-kind piece.

We use high-quality materials:

• Resin Art: Eco-friendly resin, natural pigments, gold leaf
• Clay Succulents: Premium polymer clay, acrylic paints
• Jewelry: Resin, metal findings, natural gemstones
• Chinese Knots: Quality braiding cord, traditional craftsmanship

All materials are carefully selected to ensure safety, durability, and eco-friendliness.

We offer worldwide shipping! Whether you're in the US, Europe, Middle East, or anywhere else, we can deliver our products safely to you.

Delivery time depends on your location:

• United States: 7-15 business days
• Europe: 10-20 business days
• Middle East (Saudi Arabia, UAE, etc.): 10-18 business days
• Other regions: 15-25 business days

Note: Custom orders require an additional 10-15 days for creation

Shipping costs are calculated based on destination and product weight, and will be displayed automatically at checkout. We strive to offer the most competitive shipping rates.

Of course! Once your order ships, we'll email you a tracking number. You can check your package status anytime.

Absolutely! We use multi-layer protective packaging:

• Bubble wrap around products
• Sturdy cardboard boxes
• Cushioning materials for shock absorption
• Waterproof outer packaging

We ensure every piece arrives safely in your hands.

Yes! We welcome custom orders. You can:

• Choose specific color combinations
• Adjust sizes
• Add personalized elements
• Create entirely new designs

Contact us via email or social media to discuss your ideas!

Custom products typically take 10-15 business days to create, plus shipping time. Complex customizations may take longer - we'll inform you of the exact timeline upfront.

Since custom products are made specifically for you, we generally don't accept returns. However, if there's a quality issue or the product doesn't match what was agreed upon, we'll offer a full refund or remake it.

We accept:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed through secure encrypted channels.

Prices shown on our website do not include destination country customs duties and taxes. Depending on your country's regulations, you may need to pay additional customs fees upon delivery.

For bulk orders (10+ items), we can offer wholesale discounts. Please contact us to discuss your specific needs and pricing.

We want you 100% satisfied! If you're not happy with your product:

• Returns accepted within 30 days
• Product must be in original condition, unused
• Order number and photos required
• Return shipping paid by buyer (except for quality issues)

If your product is damaged during shipping:

1. Contact us within 48 hours of delivery
2. Provide photos of the damaged product
3. We'll immediately arrange either:
   • Full refund, or
   • Free replacement shipment

Please contact us via:

• Email: support@galagaga.com
• TikTok: @galagaga
• Instagram: @galagaga_studio

Provide your order number and reason for return, and we'll respond within 24 hours.

Resin products are easy to care for:

• Wipe gently with a soft, dry cloth
• Avoid prolonged direct sunlight
• Keep away from high heat and humidity
• Don't use chemical cleaners

No! Our clay succulents are art pieces, not real plants. They:

• Never wilt
• Don't need water
• Don't need sunlight
• Are easy to maintain

Just dust them occasionally with a dry cloth.

To keep your jewelry beautiful:

• Avoid contact with water and cosmetics
• Store in a jewelry box when not wearing
• Avoid hard impacts
• Wipe gently with a soft cloth

Follow us on:

• TikTok: @galagaga (watch live creation process)
• Instagram: @galagaga_studio
• Facebook: Galagaga Handmade Studio
• Pinterest: GalagagaHandmade

We're here to help:

• Email: service@galagaga.com
• TikTok DM: @galagaga
• Instagram DM: @galagaga_studio
• Hours: Monday-Friday 9:00-18:00 (GMT+8)

We typically respond to all inquiries within 24 hours.

Yes! We offer beautiful gift wrapping services:

• Elegant gift boxes
• Decorative ribbons
• Greeting cards (with personalized messages)

Select the "Gift Wrapping" option at checkout.

Absolutely! You can:

• Enter the recipient's address
• Add a gift message
• We won't include pricing information in the package

Perfect for surprise gifts!

We welcome various collaboration opportunities:

• Influencer/Blogger partnerships
• Brand collaborations
• Exhibition partnerships
• Wholesale partnerships

Please contact us via email to discuss collaboration details.

Currently, we only sell online, but we do participate in some craft fairs and exhibitions. Follow our social media for the latest event information!

If your question isn't answered here, please feel free to contact us! We're happy to help.