Shipping policy

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

1. Shipping Methods: We offer a variety of international shipping options, including but not limited to international express couriers (such as UPS, FedEx, USPS) and air freight services.

2. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. We provide a real-time shipping cost inquiry service, and you can view detailed shipping information on the checkout page after entering your shipping address. Please refer to the product detail page for specific policies. The following shipping cost standards are for reference; actual costs should be based on the calculations on the checkout page:

  • 1.0kg - 1kg (inclusive) $10 USD
  • 2.1kg - 3kg (inclusive) $20 USD
  • 3.1kg - 5kg (inclusive) $30 USD

3. Shipping Time: After the product is dispatched, international express courier services typically take 5-10 working days.The time frame of an order delivery is divided into two parts:

· Processing time: 3-7 Days

· Shipping time: 14~30 Days

4. Order Tracking: We provide a tracking number for all orders, allowing you to track the status of your package in real-time through the respective courier's website.

5. Return Policy: Due to the high cost of international shipping, we do not offer an unconditional return service. If there are quality issues with the product or if it is damaged during transit, we will provide return or exchange services based on the specific circumstances. Please contact our customer service team for return instructions before returning the item.

6. Order Cancellation: If you need to cancel an order, please contact us before the product has been shipped. Once the product has been dispatched, the order cannot be canceled.

7. Customer Service: If you have any questions about our shipping policy or encounter any issues during the shipping process, please feel free to contact our customer service team at any time. We are committed to serving you with the utmost dedication.

For special order Shipping fee, please contact customercare@galagaga.com